Last updated: 30 October 2026
Who can withdraw?
The right of withdrawal is granted to consumers, i.e. people who buy for needs that fall outside a professional activity. It does not apply to purchases made for the needs of a professional activity (notably by a master cutler), except in the cases provided for by law.
Deadline
The period is 14 calendar days from the day you receive the order (or, if it is delivered in several parcels, the last parcel). If this period ends on a Saturday, Sunday or public holiday, it is extended to the next working day.
Exceptions
In accordance with Article L. 221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for goods made to your specifications or clearly personalised (for example a piece cut, turned or shaped to measure at your request).
How to withdraw?
- Online, without an account: use the “Withdraw from the contract here” function (link in the footer of every page). Enter your last name, first name, e-mail address and order number, check, then click “Confirm withdrawal”. You immediately receive an acknowledgement of receipt by e-mail, with the date and time of your request.
- By e-mail à , using the form below or any unambiguous statement.
- By post to Muzard SARL, 19 Route de Sainte-Marguerite, 63300 Thiers, France.
Returning the products
Once you have communicated your decision, return the products to the address above no later than 14 days later. Return costs are at your expense. Please return the products complete, preferably in their original packaging, with proof of dispatch (tracking).
You are only liable for any loss in value of the goods resulting from handling other than that necessary to establish their nature, characteristics and proper functioning: a product that has been cut, turned, shaped, glued, dyed or used is no longer in the condition in which it was delivered to you, and a deduction corresponding to this loss in value may be made from the refund.
Refund
We refund all sums paid, including standard delivery costs, no later than 14 days after being informed of your decision. We may defer this refund until we have received the products or until you have provided proof of dispatch, whichever is earlier. The refund is made using the same payment method as that used for the order, unless you expressly agree to another method, and at no cost to you. If you chose a more expensive delivery method than standard delivery, the additional costs are not refunded.
Model withdrawal form
You may use this form (its use is not mandatory):
For the attention of Muzard SARL, 19 Route de Sainte-Marguerite, 63300 Thiers, France, :
I hereby notify you of my withdrawal from the contract for the sale of the goods below:
— Ordered on (*) / received on (*): …………………
— Order number: …………………
— Consumer’s name: …………………
— Consumer’s address: …………………
— Consumer’s signature (only if this form is notified on paper): …………………
— Date: …………………(*) Delete as appropriate.
Defective or non-conforming product
Regardless of your right of withdrawal, you benefit from the legal guarantees described in our terms and conditions of sale (2-year legal guarantee of conformity, guarantee against hidden defects). Write to us at enclosing photographs: we will process your request as quickly as possible.