Cookies & privacy

Your data, your choices

We use trackers that are strictly necessary for the shop to work (cart, checkout, account). With your consent, we use others to:

Audience measurement — Understand how the site is used so we can improve it.
External content — Videos, pick-up point maps: content provided by third parties.

Declining does not prevent you from browsing or ordering. Your choice is kept for 6 months and can be changed at any time with “Manage my cookies” at the bottom of the page.

Cookie policy Privacy

Cookies & privacy

Manage my cookies

Choose, purpose by purpose, what you allow. By default nothing optional is enabled: declining does not limit your access to the shop.

Strictly necessary

Cart, checkout, account, security and remembering this choice.

Always active

Essential for the shop to work: keeping your cart, placing an order, logging in to your account, protecting the site and remembering your choices. They do not require your consent and cannot be disabled.
See details (7 services)
- Remembering your choice
  
  Muzard SARL
  Purpose
  Remember your cookie choices so we do not ask you again on every page.
  
  Data
  Your choices by purpose, the date of the choice and a random identifier.
  
  Country
  France
  Trackers
  
  eu-consent 6 months
- Shop: cart, checkout and account
  
  Muzard SARL (WooCommerce)
  Purpose
  Keep the contents of your cart, place an order, stay logged in to your account.
  
  Data
  Session identifier, cart contents, login status.
  
  Country
  France
  Trackers
  
  wp_woocommerce_session_* 2 days
  
  woocommerce_items_in_cart Session
  
  woocommerce_cart_hash Session
  
  wordpress_logged_in_* Session (14 days with “Remember me”)
- DPD delivery: pick-up point search
  
  Muzard SARL (DPD France module)
  Purpose
  Find the DPD pick-up points near the address you enter, to choose one at checkout.
  
  Data
  Address, postcode and town entered for the search.
  
  Country
  France
  Trackers
  
  dpdfrance_relais_search Session
- Payment by bank card
  
  Lyra Network (Systempay payment platform)
  
  Purpose
  Securing the payment of your order (3-D Secure authentication, fraud prevention). The payment page is provided by our payment provider, which may set its own strictly necessary cookies.
  
  Data
  Payment data entered on the provider’s page (Muzard SARL neither receives nor stores your card number).
  
  Country
  France
- Display language
  
  Muzard SARL (TranslatePress)
  
  Purpose
  Display the site in the language you have chosen (the /en/ address for English).
  
  Data
  No cookie: the language is carried by the page address.
  
  Country
  France
- Anti-bot protection (Cloudflare Turnstile)
  
  Cloudflare, Inc. — 101 Townsend St, San Francisco, CA 94107, États-Unis
  
  Purpose
  Check that a form (login, registration, lost password, contact) is filled in by a person and not by a robot: security of the site and of your customer account.
  
  Data
  IP address and technical browser information needed for the check, when the form is submitted. No advertising cookie, no tracking from one site to another.
  
  Country
  United States — Transfer to the United States covered by the European Commission’s standard contractual clauses.
  
  Provider’s privacy policy (new tab)
- Cookie-free audience measurement (Matomo)
  
  Muzard SARL (Matomo, hébergé par nos soins)
  
  Purpose
  Count visits and see which pages are viewed to improve the site. Measurement is limited to audience, with no cookie or identifier and no cross-site matching: exempt from consent. You can object at any time (cookie policy); your browser’s “Do Not Track” signal is respected.
  
  Data
  Pages viewed, origin, words searched on the site, order amounts (without name or address), device and browser type; anonymised IP address. Kept for a maximum of 25 months. Data is stored on our own servers.
  
  Country
  France
Audience measurement

Understand how the site is used so we can improve it.

Declined Allowed

They help us understand which pages are viewed, how visitors browse the shop and where orders come from, so we can improve the site. This data is used only by Muzard SARL; it is processed on our behalf by the providers listed below.
See details (1 service)
- Order origin (WooCommerce)
  
  Muzard SARL (WooCommerce)
  Purpose
  Know through which channel (search, social network, direct link…) a visitor arrived before ordering. This information stays on our site and is saved with the order.
  
  Data
  Origin of the visit (referring site, campaign), first page viewed, number of pages viewed, browser.
  
  Country
  France
  Trackers
  
  sbjs_first, sbjs_first_add, sbjs_current, sbjs_current_add, sbjs_udata, sbjs_migrations Session
  
  sbjs_session 30 minutes
External content

Videos, pick-up point maps: content provided by third parties.

Declined Allowed

They allow content from third-party companies to be displayed: videos (YouTube, Dailymotion) and the Colissimo pick-up point map. By allowing them, these companies receive your IP address and may set their own cookies or identifiers.
See details (4 services)
- YouTube videos
  
  Google Ireland Limited / Google LLC — Gordon House, Barrow Street, Dublin 4, Ireland
  Purpose
  Watch the workshop videos hosted by YouTube (“enhanced privacy” mode: no request is sent to YouTube until you start playback).
  
  Data
  IP address, device and video information; cookies or identifiers set by YouTube during playback.
  
  Country
  Ireland / United States — Possible transfer to the United States (Google LLC), covered by the EU–US data protection framework or standard contractual clauses.
  Trackers
  
  YSC, VISITOR_INFO1_LIVE, VISITOR_PRIVACY_METADATA… Session to 6 months depending on the cookie
  Provider’s privacy policy (new tab)
- Dailymotion videos
  
  Dailymotion SA — 140 boulevard Malesherbes, 75017 Paris, France
  Purpose
  Watch a report hosted by Dailymotion (“In the press” page).
  
  Data
  IP address, device and video information; cookies or identifiers set by Dailymotion during playback.
  
  Country
  France
  Trackers
  
  cookies Dailymotion Varies depending on the cookie
  Provider’s privacy policy (new tab)
- Colissimo pick-up point map
  
  La Poste (Colissimo) · Mapbox Inc. · Google — 9 rue du Colonel Pierre Avia, 75015 Paris, France (La Poste)
  Purpose
  Display the map used to choose a pick-up point or post office at checkout (“Colissimo pick-up” delivery). Loaded only if you open this map.
  
  Data
  IP address, address or postcode entered for the search, map tiles; random statistics identifier of the map provider (stored in the browser).
  
  Country
  France / United States — Mapbox Inc. and Google LLC may process this data in the United States, under the EU–US data protection framework or standard contractual clauses.
  Trackers
  
  mapbox.eventData.uuid:* Persistent
  Provider’s privacy policy (new tab)
- DPD pick-up point map (Google Maps)
  
  Google Ireland Limited / Google LLC — Gordon House, Barrow Street, Dublin 4, Ireland
  
  Purpose
  Display the map of a DPD pick-up point (“More details” link when choosing the pick-up point). Loaded only if you open this map.
  
  Data
  IP address, device information, map tiles; any cookies or identifiers set by Google.
  
  Country
  Ireland / United States — Possible transfer to the United States (Google LLC), covered by the EU–US data protection framework or standard contractual clauses.
  
  Provider’s privacy policy (new tab)

Companies involved

Third-party companies that may set or read trackers, or receive data, if you allow the corresponding purposes:

Google
Dailymotion SA
La Poste (Colissimo)
Mapbox Inc.

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Muzard SARLProcessor of natural materials

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