Last updated: 30 October 2026
Delivery methods
- Colissimo home delivery, with or without signature.
- Colissimo pick-up point (Pickup relay or post office): you choose the point on a map when ordering.
- Collection in store in Thiers (Click & Collect), by appointment once the preparation of your order is confirmed.
- Outside mainland France : flat rates displayed according to the destination at the time of ordering.
Delivery times
Products are normally dispatched within 2 working days of receipt of payment. Transport time depends on the service chosen: it is shown when you order. You will receive the tracking number of your parcel by e-mail.
Delivery costs
Costs are calculated according to the destination, the service chosen and the amount of your order, and shown before you confirm. In mainland France, they are reduced from €30 of purchases and free from €80.
On receipt
Check the condition of your parcel. In case of a damaged parcel or missing item, state precise reservations to the carrier or the pick-up point and write to us as soon as possible (preferably within 2 working days), with photographs. In case of delay or loss, we open an investigation with the carrier and, if the parcel is lost, send you an identical parcel or refund you. See also our terms and conditions of sale and the right of withdrawal.
Your data and delivery
To deliver your parcel, we pass on your name, address, telephone number and e-mail to the chosen carrier. Details in the privacy policy.